Refund policy

Refund & Return Policy

Because our items are shipped directly to you, all sales are final except for items that arrive damaged, defective, or materially different from the listing. We do not accept returns or refunds for change of mind, buyer's remorse, "didn't like it," or ordering the wrong item, size, or color. Please review your order carefully before purchasing.

For any question, contact us at henriquesorganic@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or incorrect. You must include your order number and clear photos or video showing the issue.

  • Claims made after 48 hours, or without photo/video proof, cannot be accepted.
  • If approved, we will provide a replacement or a refund at our discretion.
  • No return shipment is required or accepted. Do not ship items back; unauthorized returns are discarded and not refunded.

Exceptions / Non-Returnable Items

The following can never be returned or refunded: sale items, gift cards, custom or personalized products, perishable goods, personal care goods, and hazardous materials, flammable liquids, or gases.

Order Cancellations

Orders may be cancelled only within 2 hours of purchase, before processing. Once processed or dispatched, an order cannot be cancelled. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer.

Exchanges

We do not process direct exchanges.

Shipping Times

Orders ship worldwide and typically arrive within 2–4 weeks. Carrier scan delays and transit times are normal for international shipping and are not grounds for a refund while an order is in transit.

European Union 14-Day Cooling-Off Period

If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. The item must be in the same condition you received it, unused and in original packaging, with proof of purchase. Return shipping costs are the responsibility of the customer unless the item is defective.

Refunds

Approved refunds are issued to your original payment method within 10 business days. It may take additional time for your bank to post the refund. If more than 15 business days have passed since approval, contact henriquesorganic@gmail.com.